الشحن

Shipping Policy

At BIOLIQ Egypt, we aim to make your shopping experience smooth from the moment you place your order until it reaches your doorstep.

Order Processing & Delivery

Once your order has been successfully placed, our team will prepare it for shipment as quickly as possible.

Our estimated delivery timeframe is:

3–5 working days

Working days do not include weekends or official public holidays.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including high order volumes, public holidays, courier delays, weather conditions, or delivery location.

Shipping Fees

Any applicable shipping fees will be clearly displayed during checkout before you complete your order.

Shipping charges may vary depending on the delivery location, order details, or any active shipping promotions.

Delivery Information

Please make sure that your:

  • Full name

  • Mobile number

  • Delivery address

  • Area and governorate

are entered correctly when placing your order.

Incorrect or incomplete delivery information may result in delays or unsuccessful delivery attempts.

Courier Contact

Our delivery partner may contact you using the phone number provided with your order to confirm delivery details or arrange the delivery.

Please make sure the phone number submitted with your order is active and reachable.

Delivery Delays

While we always aim to deliver orders within 3–5 working days, unexpected delays may occasionally occur.

During major promotions, sales periods, public holidays, or periods of unusually high demand, orders may require additional delivery time.

We appreciate your understanding in these situations.

Changes to Your Order or Delivery Address

If you need to correct your phone number, delivery address, or other order information, please contact us as soon as possible after placing your order.

We will do our best to update the information before the order is dispatched. However, once an order has been handed over to the courier, we may not be able to modify its delivery details.

Unsuccessful Delivery

If the courier is unable to reach you or complete the delivery because of incorrect contact information, an incomplete address, or repeated unsuccessful delivery attempts, the order may be returned to us.

If you would still like to receive the order, additional delivery charges may apply for re-shipping.

Damaged or Incorrect Orders

Please inspect your order as soon as you receive it.

If your order arrives damaged, defective, or you receive the wrong product, please contact our customer service team as soon as possible.

Requests regarding damaged or incorrect items must be made within 3 days of receiving the order, in accordance with our Refund Policy.

Please keep the product, its original packaging, and your proof of purchase while your request is being reviewed.

Contact Us

If you have any questions regarding your order or delivery, our team will be happy to assist you.

BIOLIQ Egypt
Email: info@bioliqeg.com
Phone: +20 127 453 4086

Our goal is to ensure that every BIOLIQ order reaches you safely and as smoothly as possible.